Shadow Tickets
Features Pricing FAQ

Discord Support Powered by AI

The most advanced ticket bot for Discord — with an AI that learns from your server, auto-responds 24/7, and reduces support load by 60%. Set up in under 60 seconds.

Features

  • AI Auto Responder — Learns from your server's ticket history to craft context-aware replies, resolving 40–60% of routine tickets automatically.
  • Real-Time Analytics — Resolution trends, team leaderboards, SLA compliance — all live.
  • Role Permissions — Granular RBAC synced with your Discord roles in real time.
  • SLA Management — Auto-escalate breached tickets before your users notice anything.
  • Transcripts & Audit Logs — Full searchable HTML transcripts auto-saved and DM'd on close.
  • Multi-Server & Multi-Language — Run one dashboard across all your servers in 30+ languages simultaneously.
  • Visual Workflow Builder — Drag-and-drop automations: auto-tag, auto-assign, auto-close on custom triggers — zero code.
  • 50+ App Integrations — Sync tickets to Slack, Notion, Zendesk, Trello, Zapier and more.
  • Voice Ticket Support — Let members open tickets straight from voice channels.
  • Smart Auto-Categorization — AI reads incoming messages and instantly routes tickets to the right team.
  • Advanced Anti-Abuse — Rate limiting, blacklists, and spam detection keep your queue clean.

Pricing

  • Free — $0/forever

    Perfect for small communities. Up to 50 tickets/month, 1 Discord server, basic analytics, community support, slash commands.

  • Pro — $9/month

    For growing communities. Unlimited tickets, 5 Discord servers, AI Auto Responder, advanced analytics, priority support, custom branding, role-based workflows, SLA management. 14-day free trial, no credit card required.

  • Enterprise — $29/month

    For large organizations. Everything in Pro plus unlimited servers, dedicated bot instance, 99.9% SLA guarantee, custom integrations, white-label option, dedicated account manager, custom AI training.

Frequently Asked Questions

How fast can I get set up?
Under 60 seconds. Invite the bot, pick your categories, and you're live — no coding, no complex config files, no waiting on approval.
Does the AI Auto Responder actually work well?
It learns directly from your server's ticket history and knowledge base, so replies sound like your team wrote them. Most communities see it resolve 40–60% of routine tickets without any human involvement.
Can I use Shadow Tickets across multiple servers?
Yes — Pro and Enterprise plans support multiple Discord servers from a single unified dashboard, with per-server settings, categories, and analytics.
What happens to my data if I cancel?
You can export all tickets, transcripts, and analytics at any time. We never lock your data in, and deleted accounts are purged within 30 days.
Do you offer a free trial on paid plans?
Every paid plan includes a 14-day free trial with full feature access — no credit card required to start.
Can I customize the bot's branding?
Absolutely. Pro and Enterprise plans support custom bot avatars, embed colors, and white-labeling so it feels like a natural extension of your community.